Shipping

UK ONLY standard delivery - Deliveries take up to 3 - 5 working days and are delivered between 8am - 9pm (excludes Weekends, Bank Holidays & Public Holidays) - £3.50

1st Class Royal Mail - Our delivery for 1st class is calculated through the weight of each item and is charged by Royal Mail. (Normally £5.65) (excludes Weekends, Bank Holidays & Public Holidays)

Special Delivery 1pm - Orders has to be made the day before 2pm.(excludes Weekends, Bank Holidays & Public Holidays)

International Delivery - We offer international delivery through Royal Mail. Again, it is calculated through the weight of each item. (Normally £15.65) (excludes Weekends, Bank Holidays & Public Holidays) Deliveries take up to 3-5 weeks.

 

Notes: 

There are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

A 'working day' includes Monday to Friday, and does not include Saturday, Sunday or Bank Holidays. Orders placed on a weekend or bank holiday day will be collected by our shipping agents on the next working day; the delivery times shown in the table above will then commence from the day of our shipping agents' collection.

 

 


Returns Policy

You may return new, with the tag still on items within 14 days of delivery for a full refund(postage fee excluded). The return postage will not paid on our behalf. However, 
 We'll pay the return shipping costs(standard fee of 3.50GBP for UK) if the return is a result of our error (you received an incorrect or defective item, etc.). We will send you an email with the return address which you will just have to send via post office. Additionally, we do not accept any refunds for accessories.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.Email us on he@heofficial.com