At He Official (He) we are committed to protectin the privacy and security of our customers. We respect the importance of data privacy and security on the internet. The information you provide is yours; we will only collect and use your information for genuine business purposes or for legal reasons, where as soon as these have been fulfilled, it will be deleted.

 

What information is collected?

Why is it collected?

Name & Contact Details

  • To deliver purchases to you
  • To prevent and detect fraud against either you or He Official
  • Sending you information by email about our new products and offers

Phone Number

  • In order to contact you regarding your purchase

Email Address

  • To update you on your order status – order confirmation, Awaiting Shipment, Shipped
  • To send you information by email about our new products and offers

Payment Information

  • To take payment and give refunds
  • To prevent and detect fraud against either you or He Official

Your contact history with us – via email or social media platforms

  • Provide customer service & support
  • To improve our service to provide the best customer experience

Purchase History – What you have previously bought with us

  • Provide customer service- For example missing parcel
  • To address refunds / exchange
  • To find out what our customers like & to provide our customers what they want in our next collection
  • To provide you information through emails, newsletters about our products, offers and new products that may be of interest to you

Website Usage - pages viewed or where the website was visited from

  • To improve our website and to give our customers the best customer experience

Social Media Information

  • To improve our social media channels
  • To provide improved social media content

 

Sharing Your Information 

We do not and will not sell any of your personal data to any third party. We never give details to third parties for their own marketing use. We want to maintain our trust with our customers. However, we do share your data in the following areas in order to provide you essential services to you: 

  • To provide you information through emails, newsletters about our products, offers and new products that may be of interest to you. We may provide to you details of similar goods or services that you have previously purchased. Newsletters will only be sent where you have consented to receive such information.
  • We may contract with third parties such as companies providing certain services, including shipping and credit card companies. In this case, we only provide the information they need to perform their services and ensure that your privacy is protected.
  • Professional service providers such as marketing agencies - To target banners and ads when you are on certain social platforms such as Facebook 
  • Legally required by law to disclose your personal information
  • To further reduce the rick of fraud and for further fraud protection 

 

We will do our best to protect your personal data. Unfortunately, the sending of information via the internet is not toally secure and on occasion such information can be intercepted. Please help keep your account safe by using strong password. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

We may change this Privacy Policy from time to time. If we make significant changes to the Privacy Policy, we will make that clear on the He website, or by some other means such as email, so that you are able to review the changes before you continue to use He.

 Cookies

  • We may use cookies where appropriate to gather information about your computer in order to assist us in improving both its functionality and your shopping experience.
  • We may use cookies to distinguish you from other users of this website and these cookies will remember your preferences, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests.

By using our site, you agree to us placing cookies on your device and accessing them when you visit the site in the future.  If you want to delete any cookies and adjust the settings that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.  Further information about cookies can be found at www.aboutcookies.org

 

Please do not hesitate to contact us regarding any matter relating to this privacy & Cookies Policy.

You can contact our customer care via email; he@heofficial.com